ABOUT ACTOOLSOURCE
Reliability, durability, service and value
ACTOOLSOURCE, a manufacturer’s representative agency, services the HVAC/R and automotive wholesale distribution industry throughout Canada. Established in 1992, we work exclusively with a select number of industry-respected manufacturers, ensuring the distributor and end user have immediate access to a full line of superior service products.
We are committed to the education of the trade professional through distributor trade shows, on-site product demonstrations, as well as college seminars.
Service of the product we represent, both in and out of warranty, is performed by ACTOOLSOURCE trained technicians. Occupying over 4000 square feet of office, service, and warehouse space, we are geographically positioned to provide prompt service throughout Canada.
At ACTOOLSOURCE we have a vested interest in your satisfaction of the product we represent.
Wholesaler Success Team
Shane Williams
Shane Williams, in his role as Product Introduction & Development HVAC/R at ACTOOLSOURCE.COM, is widely recognized for his exceptional industry knowledge and strategic acumen. His ability to foster strong relationships and effectively navigate negotiations has earned him praise from colleagues and peers alike. Shane’s talent for sales management is evident in his consistent achievement of targets, while his commitment to customer service ensures client satisfaction at every turn.
With a knack for strategic planning and a talent for new business development, Shane drives growth and innovation within the HVAC/R sector. His proficiency in operations management and team building further solidifies his reputation as a capable leader. Moreover, Shane’s versatility extends to areas such as public speaking, inventory management, and Microsoft Excel proficiency, adding depth to his skill set and contributing to his success in diverse roles. Through his dedication and expertise, Shane Williams plays a pivotal role in advancing the goals of ACTOOLSOURCE.COM in the HVAC/R industry.
Max Hine
Max Hine serves as the pivotal link between our company and our wholesale distributor partners, embodying the role of a sales and service liaison with finesse. With a keen eye for detail and a knack for relationship building, Max ensures seamless communication and collaboration, fostering strong partnerships that drive mutual success. Whether it’s coordinating product deliveries, resolving queries, or strategizing growth opportunities, Max’s dedication shines through, earning trust and respect from all stakeholders.
In addition to excelling in the wholesale domain, Max extends unwavering support to our retail operations, both online and in person. Whether troubleshooting customer issues, providing product guidance, or optimizing retail processes, Max’s commitment to delivering exceptional service remains unwavering. With a blend of proactive initiative and genuine empathy, Max elevates the retail experience, leaving a lasting impression on customers and colleagues alike.
Gilles Sheehan
Gilles Sheehan brings an impressive 27 years of experience as a manufacturers’ representative in the HVAC/R industry, solidifying his reputation as a seasoned professional. As the trusted representative for ACTOOLSOURCE in the province of Quebec, Gilles embodies expertise, integrity, and a deep understanding of the market landscape. His extensive knowledge and unparalleled dedication make him a vital asset, forging strong connections and driving growth for both our company and our partners in the region. With a track record of excellence, Gilles is committed to delivering exceptional service and fostering lasting relationships built on trust and reliability.
Service Team
Service Team
Greg joined us in 2001 as a service representative. With his background in the electrical industry, his transition into the HVAC/R industry was seamless.
Mike joined our team in 2010 as a service technician and also has an extensive background in the electrical industry, which allowed a fast adaptation to the servicing of specialty tools.
Our service team members are committed to our 3-Day policy. Under normal circumstances, any item received for service will be inspected and ready for return within 3 business days. Whether the issue is in or out of warranty, our objective is to have your equipment back in your hands within that time frame.
As of October 2022, we’re pleased to welcome Scott Bilton to our world-class service team!
Administration
Deborah Gathercole joined us in 2018 as our office manager. She has successfully transitioned from her chosen field as a highly trained counselor to being an integral member of our team.